Privacy policy

Privacy Policy
We value your privacy and are committed to protecting  the personal information you share with us. This policy outlines how we collect, use, disclose, and manage your data. By using our website and services, you agree to the practices described in this policy. If you have any questions, please feel free to contact us.

Information Collection
We collect personal information directly from you to provide enhanced services and improve your shopping experience. This includes:

  • Personal Information: Your full name, email address, phone number, and shipping address.
  • Billing Information: Details for processing payments.
  • Delivery Information: The name, address, and contact details of the person receiving the product.
  • Communication Information: Any personal information you provide when completing online forms on our website or communicating with us via email.
  • Usage Information: Data collected through cookies and similar technologies.

We do not collect personal information if you are only browsing our website. This site uses session cookies during your visit, and these cookies are deleted when you close your browser. No personal information is stored that could identify you in the future.


Use of Information
We use your information to:

  • Process your orders and mange your account.
  • Communicate with you about your orders, products, and services.
  • Send text notifications and marketing offers via SMS (with your consent).
  • Provide abandoned checkout reminders.
  • Improve our website and customer service.
  • Analyse website traffic data to enhance user experience.

 

Disclosure of Information
We do not share your personal information with third parties for marketing purposes. However, we may share information with:

  • Service Providers: Companies that assist us in fulfilling orders, processing payments, and providing customer support.
  • Messaging Partners: To facilitate and manage our SMS messaging program.
  • Legal Requirements: If required by law, or to protect our legal rights or the rights of others.


Data Security
We implement various security measures to protect the safety of your personal information, including encryption, secure servers, and regular security assessments.


Your Rights
You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccuracies in your information.
  • Request the deletion of your personal information.
  • Opt out of receiving marketing communications.

To exercise these rights, please contact us for assistance.


Changes to the Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our privacy policy periodically to stay informed of any updates.


Contact Us
If you have any questions or concerns about our privacy policy, please contact our customer service team at info@dy5.store.