Terms of service

TERMS AND CONDITIONS

Last updated: 2 November 2026

These Terms and Conditions apply to purchases from Skinceuticals Pty Ltd (ABN 45 655 299 353; ACN 655 299 353) trading as DY•5 (“DY•5”, “we”, “us” or “our”) through dy5.com.au (the “Website”).

Our public support contact details are info@dy5.com.au and +61 415 972 519. Our business is operated from Melbourne, Victoria, Australia. For return enquiries, please contact us first so that we can provide the applicable process and instructions.

1. Our products and these Terms

We sell skincare and related products through the Website. By placing an order, you agree to these Terms, our Privacy Policy, Shipping & Delivery Policy, and Returns, Refunds & Cancellations Policy. These documents do not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

2. Product information and safe use

We aim to present products, ingredients, directions and images accurately. Screen settings and photography may affect how colour or appearance is displayed; this does not affect your rights if a product does not match its description, sample or applicable consumer guarantees.

Please read product ingredients, directions and warnings before use. Use products only as directed. If you experience irritation or an adverse reaction, stop using the product and contact us. Seek urgent medical attention where symptoms are severe or you believe it is appropriate to do so. Product information is general information and is not medical advice. Nothing in this clause limits rights available under consumer law.

3. Prices, GST and payment

All prices are displayed in Australian dollars and include GST. Delivery charges and any other unavoidable charges are shown before you complete your order. We will not use misleading pricing or promotion representations.

We accept the payment methods currently enabled and displayed at checkout, which may include card payment and PayPal where available. Payment processing is provided by the payment provider(s) shown at checkout. By submitting an order, you confirm that you are authorised to use the chosen payment method.

4. Orders, acceptance and availability

Your order confirmation acknowledges that we have received your order; it is not necessarily acceptance of it. We accept an order when we send a dispatch confirmation, or otherwise notify you that we have accepted it.

Products are subject to availability. If we cannot fulfil an accepted order, or a material pricing or description error has occurred, we will contact you promptly and provide a refund for any amount paid for the unavailable item or cancelled order. This does not affect statutory rights.

5. Cancellations and order changes

Please contact us as soon as possible if you wish to cancel or change an order. We will try to assist where the order has not been processed or dispatched. A request to cancel for change of mind is not automatically accepted once an order has been accepted or dispatched. This does not limit any right you may have under the Australian Consumer Law or another applicable law.

6. Delivery

Our Shipping & Delivery Policy forms part of these Terms. Delivery estimates are estimates only and can vary by location, carrier operations and other factors. We remain responsible for our obligations under applicable consumer law; this clause does not remove your rights where we fail to supply within a reasonable time or otherwise fail to meet a consumer guarantee.

7. Returns, refunds and consumer guarantees

Our Returns, Refunds & Cancellations Policy forms part of these Terms. Nothing in a store policy, sale, promotion, warranty or these Terms removes your consumer guarantee rights.

If a product has a major failure under the Australian Consumer Law, you may choose a refund or replacement. If a product has a minor failure, we will provide an appropriate remedy within a reasonable time, which may include repair, replacement or refund as permitted by law. We may assess a product and ask for reasonable information or proof of purchase. We will reimburse reasonable return costs where required by law.

8. Promotions and discount codes

Promotion terms will be displayed with the offer. Unless we state otherwise, only one discount code may be used per order and offers cannot be combined with another discount, bundle or set price, or promotion.

The 15% first-order offer is sent by email to eligible new subscribers and cannot be used with set or bundle discounts, other promotional offers or another discount code. A gift card used as a payment method is not an additional discount.

Any additional eligibility, expiry, minimum-spend or product-exclusion terms will be stated with the relevant offer. We may correct genuine errors and withdraw or change promotions prospectively, subject to applicable law. We will not make misleading “was/now”, savings or availability claims.

9. Website use and intellectual property

The Website, DY•5 name, logos, text, images and other content are owned by or licensed to us. You may use the Website for lawful personal shopping. You must not misuse the Website, interfere with security or functionality, or use our content without permission except as permitted by law.

If you submit reviews, images or other content, you confirm that you have the right to do so and grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt it for operating and promoting DY•5, subject to our Privacy Policy. We may remove content that is unlawful, misleading, infringing or inappropriate.

10. Third-party services and links

The Website may link to or use third-party services. Their terms and privacy practices may apply. We are not responsible for third-party content outside our reasonable control, but this does not exclude rights or remedies that cannot legally be excluded.

11. Liability

To the fullest extent permitted by law, we do not exclude liability that cannot be excluded, including liability under the Australian Consumer Law. Subject to that, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or loss caused by a customer’s misuse of a product or failure to follow clear instructions, except where liability cannot lawfully be limited.

Nothing in these Terms limits a remedy for goods that fail to meet a consumer guarantee.

12. Privacy and marketing

Our Privacy Policy explains how we collect, use, disclose and protect personal information. Marketing messages are sent only in accordance with applicable laws and our privacy and marketing notices. You can unsubscribe from marketing at any time using the method in the message or by contacting us.

13. Changes to these Terms

We may update these Terms for future use. The “Last updated” date will show when they were changed. The Terms applying to an order are those available when you placed it, unless a change is required by law or you agree otherwise.

14. Governing law

These Terms are governed by the laws of Victoria, Australia. Nothing in these Terms prevents a consumer from relying on the Australian Consumer Law or other mandatory protections that apply in their place of residence or purchase. The courts of Victoria and courts entitled to hear appeals from them have non-exclusive jurisdiction, subject to those mandatory protections.